Corporate and Managerial Financial Management

About This Program

Overview

This program explores the dimensions of successful service firms. It prepares delegates for enlightened management and suggests creative entrepreneurial opportunities. Outstanding service organizations are managed differently than their "merely good" competitors. Actions are based on totally different assumptions about the way success is achieved. The results show not only in terms of conventional measures of performance but also in the enthusiasm of the employees and quality of customer satisfaction. Beginning with the service encounter, service managers must blend marketing, technology, people, and information to achieve a distinctive competitive advantage. This seminar will study service management from an integrated viewpoint with a focus on customer satisfaction. The material will integrate operations, marketing, strategy, information technology and organizational issues.

Contents

1. The Role of Services in an Economy and the Nature of Services

2. Services Strategy

3. New Service Development and Technology

4. Services Quality

5. Services Facility Location

6. The Service Encounter

7. Managing Supply and Demand

8. Managing Waiting Lines

9. Managing Capacity and Demand

10. Managing Service Supply Chain

11. Managing Facilitating Goods

12. Managing Service Projects

13. International service management

14. Internationalisation of services

15. Current issues in service management I

16. Current issues in service management I

Who Should Attend

Managers in the financial sector

Managers involved in financial matter

Benefits of Attending

Attendees and their companies and organisations will benefit from this seminar.

They will have better understanding of financial matters

Attendees will get better in financial decision makings

Registration

Online Registration is now Available! Choose the dates and locations that most suit you from the table below and click Register.


From To Location Fee Register
25-02-2018 01-03-2018 Dubai 3950 (GBP) Register
23-04-2018 27-04-2018 Kuala Lumpur 3950 (GBP) Register
06-05-2018 10-05-2018 Dubai 3950 (GBP) Register

The program fee includes lunches, program material (presentations, cases and articles on USBs), coffee/tea etc. (accommodation and transport not included)

This Program in Your Company?

By taking into account the company's specific needs, The Management Centre can organise this or any other programs for a group of company's executives at a date and location of their choices. For more information, please contact us.



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