Service Management: Managing Service Operations

About This Training Program

Overview

[ON DEMAND] This program explores the dimensions of successful service firms. It prepares delegates for enlightened management and suggests creative entrepreneurial opportunities. Outstanding service organisations are managed differently than their "merely good" competitors. Actions are based on totally different assumptions about the way success is achieved. The results show not only in terms of conventional measures of performance but also in the enthusiasm of the employees and quality of customer satisfaction. Beginning with the service encounter, service managers must blend marketing, technology, people, and information to achieve a distinctive competitive advantage. This seminar will study service management from an integrated viewpoint with a focus on customer satisfaction. The material will integrate operations, marketing, strategy, information technology organisational issues.

Contents

 
  • The Role of Services in an Economy and the Nature of Services
  • Services Strategy
  • New Service Development and Technology
  • Services Quality
  • Services Facility Location
  • The Service Encounter
  • Managing Supply and Demand
  • Managing Waiting Lines
  • Managing Capacity and Demand
  • Managing Service Supply Chain
  • Managing Facilitating Goods
  • Managing Service Projects
  • International service management
  • Internationalisation of services
  • Current issues in service management I
  • Current issues in service management I

Who Should Attend

All levels of manager and delegates involved in services operations and business.

Benefits of Attending

 
  • Better services business performance –
  • To develop more services and deliver them
  • To achieve success through better understanding the services business Managers from All types of services

Registration

Online Registration is now Available! Choose the dates and locations that most suit you from the table below and click Register.


From To Location Fee Register

The program fee includes lunches, program material (presentations, cases and articles on USBs), coffee/tea etc. (accommodation and transport not included)

This Training Program in Your Company?

By taking into account the company's specific needs, The Management Centre can organise this or any other programs for a group of attendees/executives at a date and location of their choices. For more information, please contact us.



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